Refund policy

At TrueMens, we want you to be happy with what you carry and wear every day. If something isn't right, we're here to help.

Returns

We offer a 60-day return policy, which means you have 60 days from the date of receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused and in its original packaging. You’ll also need your order number or proof of purchase.

To initiate a return, visit our Return & Exchange Portal and follow the instructions to submit your request.

Once your request is reviewed and approved, you’ll receive instructions for returning your product. Please do not send any items back without submitting a return request through the portal first.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect. You can initiate a request through our Return & Exchange Portal, or email us at support@truemens.in, so we can review the issue and make it right.

Exchanges

Want to exchange your product for something else? You can initiate an exchange through our Return & Exchange Portal.

Simply visit the portal, submit your exchange request, and follow the instructions provided. Your request will be reviewed, and once approved, we'll guide you through the next steps.

Refunds

Once we receive your returned product, it will be inspected to ensure it meets our return eligibility requirements.

We'll notify you once your return has been received and inspected, and let you know whether your refund has been approved.

If approved, your refund will be initiated to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@truemens.in.

Need Help?

If you have any questions about your return, exchange, or refund, we're happy to help.

Email us at support@truemens.in, or visit our Return & Exchange Portal to get started.